How To Get Tech Support

If you’re experiencing an issue that you think might be a bug or error with the system, or even something you’d prefer to talk to us privately about for security reasons, please use one of the following support options.

Report An Issue, Error, Or Anything That Isn’t Working Correctly

You can reach us via whatever channel is convenient for you or use the form on our Contact Page to get in touch.

Attend Live “Office Hours”

We host live support sessions at different times/days each week so you can pop on, share your screen, and get hands-on help with whatever’s got you feeling stuck.

Pop over to this Help Doc for everything you need to know about Fern CRM’s Office Hours: https://help.ferncrm.com/articles/fern-crm-office-hours/

You don’t have to be on camera unless you want to and we don’t record or share the replays.

You can also ask your question in the group and get answers, even if you can’t attend live.

The specific times and dates are listed in the Events Calendar in the Fern Brain Trust Community. There’s a link to the Events Calendar in the left sidebar of every Help Doc article and in the left sidebar of your Fern CRM account. Just click on the “Office Hours” button.

Can’t make it to any of the office hours sessions because of the time zone or other commitments? Let us know and we’ll try to book additional hours that week to fit your schedule.

Book Time With One Of Our Experts

We also have a calendar of tech support services you can use to book time with one of our experts. If you’re looking for help with your Fern CRM setup or you need help troubleshooting the problem before knowing what to fix, then this is the best way to get help quickly:

Founding Members get unlimited free support sessions for as long as the Founding Members offer is still available and/or as long as we’re able to continue offering them. After that, support sessions will be pay-as-you-go but we’ll always try to keep the prices super affordable!