How can we help?
Category - Billing
Answers and how-to’s for common billing questions. If you have a billing issue you need to discuss with our team privately, please email us or use the chat widget inside your Fern CRM dashboard.
Articles
Without talking to anyone… Need to cancel your CRM account? We’re sad to see you go but we also want you to use the tools that are BEST for your business and success. So we’re going to celebrate your growing success and hope you’ll keep in touch! 🎊🎊🎊 First, disconnect & prep your CRM account ... Read more
First of all, we totally understand, no matter what your reasons are! We’re actually thrilled you want to keep using Fern CRM and being part of this community. 🥳 At this time, we don’t have an automated way to downgrade your account, but we want to make it super easy and guilt-free. You don’t have ... Read more
This page is outdated and will be deprecated soon. At this time, all users start their free trial on the top Fern CRM plan (which is already the lowest price that HighLevel allows us to publicly sell it for.) You can change your subscription to the lower-price plan by going to “Billing” in the “Settings” ... Read more
A detailed list of which features aren’t included in the base subscription price and how to track your usage and payments. All prices are in USD. Some of the features inside Fern CRM are billed separately from your monthly payment for 2 reasons: Our goal is to keep Fern CRM accessible to as many change ... Read more