Tag - Instagram

There’s 2 different types of social media integrations inside your Fern CRM account. In addition to messages and posts, there’s a third social media feature you might be interested in ~ automated comment replies. This is where you can use the Fern CRM automations to instantly reply to comments and like/reply to the comment and/or ... Read more

This is a running list of the custom values and custom fields that are pre-built in every Fern CRM account. We do our best to keep these Help Docs updated, so please let us know asap if you see any errors or outdated info. Maybe it’s just me… But, when I’m building templates for y’all, ... Read more

Everything you ever wanted to know about publishing & scheduling posts, customizing for different platforms, editing images, checking the stats, and all the things you can do inside the Social Media Planner. We’ve already covered how to connect your accounts in another article here, so this one focuses on how to use the Social Media ... Read more

It only takes a couple of clicks per platform to connect all your social media accounts to Fern CRM. Once connected, you can start getting DMs in your omnichannel inbox, automate comment replies, and use the social planner to schedule/publish content and see all your stats from every platform in one side-by-side view. List Of ... Read more

The issue with Facebook Business Page(s) not showing up when you integrate FB with your CRM account is relatively common, and this article aims to help you troubleshoot that. How to fix the issue with FB pages not showing up in the Page Selector dropdown? You will start by going to your Facebook account. Followed by ... Read more